"I have had my cat genie now for approx 5 months. At first it ran OK, I finally got my cats use to using it, but than the trouble started. The smell during the drying stage is really, really bad, so I decided to start scooping the solids out of the cat genie( a little self defeating, I guess), but that did help alot!! But I was also getting alot of the granules in the unit itself, so the company sent some plastic rings to put in the bottom of the bowl, also that did help. I had problems with the sani salution, I now know the trick of installing that. I was told to take a nail file and gently file the gold tag on the sani box. OK, did that. Now, the heating unit is not working and I have to call again. So all I have now is wet granules. I have not moved the box around, I have it on auto timer for twice a day, so the unit is not getting abused in any way, it is not ready to be marketed yet, too many problems. Cleaning the unit is absolutly disgusting! When you are first using it, it is nice and clean, but give it several weeks, when you go to take it apart and clean it, I was gagging, it was really really disgusting.
So, I am not sure if the lastest problem can be fixed or not, but I may well go back to the old cat box for a while, it is simpler, and quite frankly, easier to clean. With taking the solids out of the cat genie already, all I have to do to clean the old cat box is throw out the old litter, wash out the box and refill with fresh litter, beleive me, it is not nearly as gross as cleaning the cat genie.
Customer service with this company is very good, they are very helpful and very nice. Great concept, but not there yet. I may look at another one several years down the road, but there would have to be some major improvements before I bought one again, and the price is very , very steep."